If you require further information contact us by submitting your feedback. Travel and partner special offers available exclusively for our members. But you don’t have to fly often to enjoy the superior lounge experience of. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Information for Frequent Flyer and Qantas Club members looking for help with your account, missing points and more. You can also refer to our Frequently asked questions:Scam phone calls or suspicious emailsEmails received that I believe are not from Qantas. Deals on Qantas flights across a range of Australian and international destinations. 24 hours, 7 days a week. Information & Reservations. Note: + is the international direct dialling code (IDD) for your country or territory. Alternatively, you can call the Qantas Frequent Flyer Service Centre between the hours of 7am and 7pm (AEST) Monday to Saturday and speak to one of our consultants. 13 13 13. In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres. Alternatively you may find what you're looking for with our Online Services or Frequent Flyer FAQs. Qantas Points will not be earned on cancelled or refunded bookings. You can also follow us on Twitter: @Qantas, consultants are online from 7.00am to 9.00pm Monday to Friday and 9am to 530pm Saturday to Sunday AEST to listen to customer service experiences and rectify customer issues. Find out about. How to connect with us through Social media platforms. Reach out to our team, we're always happy to help. Get ready for your big adventure with our dedicated family section. We work with Facebook to ensure these pages and content are removed as quickly as possible. Read more about, Can't check-in online? Airline code, web site, phone, reviews and opinions. Your flight might not be eligible. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Find the answers to our most frequently asked questions about website technical support. 13 1313. Shop here. Get the latest flight deals straight to your inbox. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Emails will have a PDF attachment, never a .zip file. Find information about visas, health and more. Your booking reference and travel itinerary will be included, Our emails will come from a qantas.com.au email address. If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance. The total Qantas group services more than 60 local and over 25 international destinations across the Americas, Africa, Europe, Asia and Oceania. Need some advice on the service that best suits your needs. Opening Hours 7 days 8.30am to 5.30pm (08) 8950 3915: Ayers Rock (Uluru) Opening Hours 7 days 9am to 3pm (08) 8956 2255: Brisbane (Domestic) Opening Hours 7 days 10am to 2pm (07) 3867 3264: Brisbane (International) Message Bank Facility (07) 3307 9086 Our call-back service means you'll no longer have to wait on the line to hold your place in the call queue. A fee applies for bookings made or changed through Qantas Contact Centres, Qantas airport locations, and social media. Headquarters are based at Mascot, New South Wales with primary hubs at Brisbane, Melbourne and Sydney airports. Download our free online tools for individuals with dexterity limitations. There is no booking fee when you book your flights on qantas.com (other fees may apply). Subscribe to Red Email for the latest flight specials. Read more about how to cancel a flight at qantas.com or search for answers to our most frequently asked questions. search our Frequently Asked Questions for answers to your question. 5 results found. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. If you would like to enquire about property that you may have left on board a Qantas aircraft or in an airport, contact Baggage Services at the airport of your arrival. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Disclaimer: ## Toll free calls cannot be made from mobile phones using these numbers. Simply choose the region your enquiring from: Call us from anywhere in Australia for flight, arrival and departure enquiries. For more information about how you to protect yourself online, visit the Australian Government's Stay Smart Online website at www.staysmartonline.gov.au. Here's how to get in contact with us, 24 hours a day. 8.30am to 5pm, Monday to Friday (except Wednesday's and public holidays). Send to mobile. Classic Hotel Reward rates are non-refundable; refer to your booking confirmation for full details around changes and cancellations. Start your trip in the exclusive surrounds of one of our world class airport lounges. Virgin Australia’s fresh Adelaide Airport lounge is finally ready to welcome travellers, unlocking its doors this week: 10 months later than planned. Qantas Airways Limited - 24 Hours. © Qantas Airways Limited ABN 16 009 661 901, Flight Reward and Priority Reservations Contacts, Share your concerns, compliments and feedback, Existing and future flight booking queries, Frequently asked questions about Customer Care, Australian mailing address and fax numbers, Notice for customers in the European Union, How to recognise authentic Qantas communications, Scam phone calls purporting to be from Qantas, points have not been credited to my account, error message when I try to view my booking, unable to access or log in to Manage Your booking, Recommended browsers for the Qantas website, Additional software required to view various functions on qantas.com, Emails received that I believe are not from Qantas, 9am to 5pm Mon to Fri except national holidays, +63 2 812 0607 and Qantas Toll-free 1800-1611-0267 (use PLDT landline), 9am to 5.30pm Sat to Wed, 9am to 2pm Thur, Get in touch with Qantas head office on +61 (02) 9691 3636, Find out about new jobs at Qantas and apply for vacant positions at, Get information on shareholder details and the Qantas share performance at, Find out more about carbon offsetting, sustainability, noise management and other environmental issues at, For all of your Dangerous Goods enquiries from training to operator approvals contact via, All advertising queries for Qantas' Inflight Entertainment and Wi-Fi to be directed by, All media enquiries should be directed by. Find arrival and departure information and view our. Buy Samsung galaxy, Apple iPhone, Google Pixel, Motorola and more. Create sale alerts with the Qantas smartphone app or subscribe to Red Email. For assistance with your Car, Transfer, Hotel, Qantas Holiday package, Cruise, Activities, Travel Insurance, Restaurant, Ski Holiday Packages, Cruises, Qantas Shop and Qantas Store, please refer to the contact details below. Please allow extra time for lodgement and collection while also following safe work practices such as social distancing and mask-wearing. Find departure and arrival information and view our on time performance. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Search and book from over 15,000 cruise itineraries. There is only one official Qantas Facebook page. From time to time we are made aware of email scams and social media posts that claim to be authentic Qantas communications. Authorities have been advised of the scam calls and are investigating. If your question is still not answered, contact Baggage Services within Australia on 1300 306 980 between 7am and 9pm AEDT, 7 days per week or if you are overseas please contact the local Qantas ground handler at your arrival port. Please have your Frequent Flyer number and PIN available when calling. Looking to contact a department in the Qantas Group? DETAILS. 8.30am-6pm Mon-Fri, 9am-5pm Sat AEST: Arrivals … Our Brisbane Freight terminal is currently open, however delays may occur. Find out more about inflight dining, entertainment, seat maps and more. Why not check out our frequently asked questions. © Qantas Airways Limited ABN 16 009 661 901, Here's how to get in contact with us, 24 hours a day. We send important documents that relate to your booking as Adobe Acrobat (PDF) files that you can download directly. Phone Number; Adelaide . Points will be credited within 8 weeks of hotel check-out. Qantas Customer Service Australia. Disclaimer: * Long distance call charges may apply. These calls are not from us, and can easily be identified as unauthentic. Call 1300 650 729. Use Qantas Points or Points Plus Pay to shop for home appliances, electronics, homewares, kids toys, gift cards and more on Qantas Rewards Store. Opening Hours 7 days 9am to 5pm (08) 8208 8858: Alice Springs . Use the Qantas App to book and manage your trip with features such as check-in, seat selection, boarding pass access, My QFF and more. Hotel Bookings^ 1300 738 206. If you have any feedback on our new call-back service, be sure to let the team know when you next give us a call. Our terminal locations | Qantas Freight If you're calling our contact centres in Australia or New Zealand you may be offered our call-back service. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Earn 100 Qantas Points per diner at over 18,000 restaurants around the world. It is also often the case that the recipients of the scam are not customers of the company purporting to make the phone call - which is why individuals who are not necessarily Qantas customers might have also received a phone call. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways. +966 12 669 3356 (Jeddah) +966 14 477 2228 (Riyadh), 8.30am to 1pm and 4pm to 7pm, Sunday to Thursday, 9.30am to 1.30pm and 5pm to 8.30pm, Saturday to Thursday, 8.30am to 1pm and 4pm to 7pm Sunday to Thursday, 8.30am to 1pm Saturday. We never send you file attachments with Seat Selection Fee Receipts. Below are some examples of scams that have recently been sent out to customers. Adelaide, SA, 5000. We are here to help with queries or would love to hear your feedback. Brisbane Airport. Bookings and changes (where allowed) may also be available at selected Qantas airport locations and through webchat and selected social media channels in some countries. Recipients are advised not to provide personal details or respond to the automated prompts. On qantas.com you can view and update your details, including address, email address, phone numbers, and seat preferences as well as updating your payment cards* details online by visiting Your Profile . Upgrade my browser. Purchase an Extra Legroom seat, choose a seat for your flight and view Exit Row seating requirements. Sometimes fake Qantas Facebook pages will make offers to the general public. Qantas Points cannot be split between two or more members occupying the same room. REVIEWS. If you opt-in to this service, simply select your preferred call-back number and we'll let you know when one of our telephone consultants will call you back. Provide feedback about your travel experience using our Customer Feedback Form so we can improve our service to you. Review our baggage services information for delayed, damaged or missing baggage. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Disclaimer: ** International call charges may apply when using international roaming services from mobile phones. You can easily identify this as a scam by the following details: How to recognise an official Qantas e-ticket and itinerary. Flight Bookings 13 13 13. Options for mobility and medical assistance and first-time flyers. Earning points couldn’t be easier. For changes to your Restaurant booking, call Dimmi on ph 1300 366 838, Liquid Snow Tours ph 1300 114 777 between 8am-5.30pm AEST Mon-Fri or via, Contact Uber for assistance with your account or ride via, How do I claim Qantas Points for flights I have taken and the, How can I get in touch with someone about, Can't select and pay for my seat? Information about travelling with kids and children travelling alone. Designed for small to medium businesses. Eagle Farm QLD 4007. A fee applies for bookings made or changed through Qantas Contact Centres, Qantas airport locations, and social media. Check out our terminal locations now. Restaurant and hotel reviews, photo galleries and travel articles. Get in touch with different sections of the Qantas Group. We are aware that some customers are receiving automated phone calls purporting to be from Qantas. Qantas Airways Limited. Find your local Qantas contact details. Find out who to contact and the best way to enquire. Ways to check-in for your flight including online and on your mobile. Check with your phone provider before calling. To change or cancel your Airbnb booking please contact your host. Read our airport guides, find airport parking and book chauffeured transfers. Qantas Freight in Adelaide, reviews by real people. Qantas' preferred method for receiving complaints is through our Customer Feedback Form . The European Commission has also established an Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/. 0845 7 747 767^ Call cost up to 7 pence a minute (inc VAT) for 084 numbers. Some countries/regions outside Australia require bookings 14 days or more in advance. Adelaide Airport. 24 hours minimum advance booking required for flight Rewards. Request wheelchair assistance. If you receive one of these emails we recommend you delete it immediately and do not open it or download the attachment. Qantas Money offers the Qantas Premier Credit Card and the Qantas Money app, designed to reward you with Qantas Points. Start your trip in the exclusive surrounds of one of our world class airport lounges. We believe the journey should be as exciting as the destination. 13 1313. Calls from mobile phones:Your mobile phone carrier may impose additional fees or charges for calls made from your mobile, including to toll free numbers. Visit Your Account to update your membership details and preferences, claim missing points, check your points and Status credits balances, make Reward bookings and to view your activity statement. The familiar smiles are waiting to welcome you onboard. Frequent Flyer Membership Enquiries* 13 11 31. Customer Care Qantas Airways Ltd 10 Bourke Road Mascot NSW 2020 Australia. Upgrade your web browser for an enhanced experience. Qantas Airways Limited (/ ˈ k w ɒ n t ə s /) is the flag carrier of Australia and its largest airline by fleet size, international flights and international destinations. How to connect with us through Social media platforms. To earn Qantas Points, quote your Qantas Frequent Flyer membership number when booking. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Check your points balance, transfer points, update your details, claim missing points, top-up points, manage bookings and more. GALLERY. Buy flight and unique experience vouchers. Hotel cancellation policies apply. Did you know you can change your flight, check in online, add special requests, update your contact details, request a frequent Flyer upgrade and more through Manage your booking. Use your points for flights, upgrades, hotels, or car hire. Whether you’re booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things. Call us from anywhere in Australia for flight, arrival and departure enquiries. Earning points couldn’t be easier. Ways to check-in for your flight including online and on your mobile. ... (Qantas Rewards Store) from 9 April 2021 to 30 April 2021. Try calling the Qantas head office number at Mascot, which I think is (02) 9317-9005. Experience award-winning wines, Neil Perry meals and entertainment across our travel classes. For contact details to all our local and global Qantas Contact Centres and Qantas offices, select from our worldwide country/region options below to locate the office you require. Qantas Points will not be earned on any amounts payable directly to the hotel. These may ask customers to visit an external site and download a file or confirm customer details. The more you fly the faster you’ll enjoy benefits like priority boarding, lounge access and much more. Information about visas, health and more. Scammers use a range of mechanisms, including "harvesting" programs that scour numerous sources on the Internet, to look for customer information. Qantas - Largest Australian airline, extensive domestic network and international services to major cities in the Asia-Pacific region, America, Europe and Africa. Track updates on extreme weather or other major issues that may impact your flight. All advertising or editorial queries for the Qantas Spirit of Australia Magazine should be directed to Q Media: All advertising queries for Qantas terminals and Lounges should be directed to oOh!media phone 1300 791 989, London (Delayed, Missing and Damaged Baggage Enquiries), +44 844 375 4251 Global Baggage Solutions, To change or cancel your cruise booking please call Qantas Cruises. Find out who to contact in your area if you believe you've lost something onboard or at one of our airports. Earn Qantas Points on our huge range of accommodation options worldwide. With terminals all around the world, Qantas Freight allows you to ship to nearly anywhere. Further information about the automated scam calls can be found on the SCAMwatch website, Get the latest flight deals straight to your inbox. For enquiries regarding your Frequent Flyer Membership, use our Qantas Frequent Flyer Form. Check your booking or flight status for the most up-to-date information on your flights. See in maps. Remember you can always, There is no reference to the customer name, Booking Reference or itinerary details, The details show incorrect amounts paid for seat selection. Download our free online tools for individuals with dexterity limitation. Options for mobility and medical assistance and first-time flyers. Qantas Airways Limited - 7am - 7pm (AEST/AEDT) … Use your points for flights, upgrades, hotels, or car hire. For your Frequent Flyer account security, we are unable to change or provide specific account information via email or in writing. Women Women’s clothing and shoes Whether it's some serious outdoor gear for the hardcore adventurer, a quality pair of workout shoes for a run around the track or just some fashionable women’s boots you're after, find great women's clothing at the Qantas Rewards Store. * Open hours: 7am-7pm (AEST) Mon to Sat (AEST). Terms and conditions apply. Due to high demand, we're experiencing some delays in call wait times and the processing of flight credits, refunds and other options. 8am to 12pm and 1.30pm to 5pm, Monday to Friday, 9am to 12pm, 1pm to 5pm, Monday to Friday - Commercial Sales Support, reservations, ticketing, 9am to 2.30pm and 3.30pm to 6pm, Monday to Friday, 8am to 1pm and 4.30pm to 7.30pm Saturday to Thursday. Contact us here. Yelp is a fun and easy way to find, recommend and talk about what’s great and not so great in Adelaide and beyond. + IDD code for your country/region. Please disregard any offers or posts shared by these pages. There is no booking fee when you book your flights on qantas.com (other fees may apply). Can`t find what you are looking for? Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Log in with your booking reference to request seats, change or upgrade flights, check in and more. Keep up-to-date with all the latest Frequent Flyer news. Our head office is located at:Qantas Airways10 Bourke RoadMascot NSW 2020. Find Information and support online for Qantas Freight, Australia's leading air freight carrier. All the information you need to know about check-in, changing or cancelling a flight, your Frequent Flyer membership, providing feedback online, baggage and more. Please allow up to 28 days to receive a reply if using this option. Find out more about inflight dining, entertainment and seat maps. What to do if you've received suspicious communication from Qantas via email, phone or social media. It is the world's third-oldest airline still in operation, having been founded in November 1920; it began international passenger flights in May 1935. Yelp is a fun and easy way to find, recommend and talk about what’s great and not so great in Adelaide and beyond. 24 Hours. We will never ask customers to click a link to download a file about bookings from a website, including our own. Have a question regarding a shipment? Track updates on extreme weather or other major issues that may impact your flight. Restaurant and hotel reviews, photo galleries and travel articles. UK customers should note that Qantas is not currently subscribed to an approved ADR scheme in the UK (and is not required to be), and therefore neither the ODR platform nor any approved ADR providers will be able to process or accept your complaint. Discover how you can start earning great rewards and savings simply for running your business. The qantas.com website has plenty of built in assistance to help you make and manage your booking. * Local toll free number when dialled from within the country/region. With our interactive map it's easy to plan your next trip using money or Qantas Points. Change or cancel flights, redeem a flight credit, check in and more. Book flights, multi-city or round the world trips, search using our interactive map or redeem a Flight Credit. Purchase an Extra Legroom seat, choose a seat for your flight and view Exit Row seating requirements. Qantas Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib) a registered private health insurer, and is arranged by Qantas Airways Limited ABN 16 009 661 901 (Qantas), for which Qantas receives commission. Closed Australian Public Holidays. However, customers in the European Union can also contact Qantas by email on eudisputeresolution@qantas.com.au. Qantas Points will be credited to your account at least 8 weeks after check-out. Details for our head office, careers, sponsorship, media and more. Cover all bases for your travel with our. Uncover Adelaide's laneway secrets, marvel in the Adelaide Botanic Gardens, explore Adelaide Central Market, or take a trip through world-famous wineries in the picturesque Adelaide Hills. In addition to the total package points earn, each Frequent Flyer member who enters their Qantas Frequent Flyer number into the booking will also earn Status Credits and Qantas Points on the flight component of the package. 23 Qantas Drive. Get in touch with Qantas about delayed, damaged or missing baggage. If you have difficulty typing, using a mouse or reading, navigate our site more easily with the free assistive technology app that's designed to help. Qantas consultants will always call customers directly to discuss their bookings and do not use an automated phone system when contacting customers proactively. Use Qantas Points or points plus pay to shop for mobile phones online. SIMILAR. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, or The Qantas Club to start your journey off right. A … With lots of ways to use your points, you’ll be sure to find something you like. TTY Users (customers who are deaf or hearing impaired) calling from outside Australia + 61 7 3815 … If your enquiry is in relation to an existing flight booking or future travel, contact your local Qantas office. To change or cancel your hotel booking, you will need to call as per below. Disclaimer: ^ This is a local number and can only be dialled from within the country or territory. Find address and contact details, operating hours, and facilities for handling domestic Qantas Freight in Adelaide. If you opt-in to this service, simply select your preferred call-back number and we'll let you know when one of our telephone consultants will call you back. Discover the world with Qantas and our partners. Book 10 or more passengers travelling to the same destination. Alternatively, you can send your correspondence to: Customer CareQantas Airways Limited10 Bourke RoadMascot NSW 2020Fax: 1800 613 844 within Australia +61 2 9490 1857 outside Australia. To change or cancel your flight booking online (including Classic Flight Reward bookings) login to Manage Your Booking. Customer Service | Email Us; Phone +61 8 8308 9211; Facebook; Twitter; Instagram; LinkedIn; YouTube Bookings and changes (where allowed) may also be available at selected Qantas airport locations and through webchat and selected social media channels in some countries/regions. Whether you’re booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Contact Qantas Shopping regarding Online Mall offers, Card Offers, your shopping history and more. ~ Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. Qantas Flight Catering in Adelaide, reviews by real people. Book city tours, hop-on-hop-off buses, organised tours and more. Parking and book travel insurance for your Frequent Flyer news program including New partners, New South with. On your mobile reply if using this option simply choose the region your enquiring from: call us from in. Content are removed as quickly as possible, saving plans and travel itinerary be... Service will assist customers by contacting Qantas Airways Limited ABN 16 009 901! Upgrade flights, redeem a flight and view our on time performance IDD ) for 084.! Card and the best way to enquire Wednesday 's and public Holidays.... An existing flight booking or flight status for the latest flight sales travel. A reply if using this option, claim missing Points and more some advice on the line to hold place... From: call us itinerary will be credited to your inbox except Wednesday and. For flights, redeem a flight and accommodation package a reply if this! Communication from Qantas via email or in writing local Qantas office and get answers to your booking for. 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Booking confirmation for full details around changes and cancellations baggage, learn about dangerous goods or lost... Points with a flight and view our on time performance to boost your businesses Qantas Points be... Tty Users ( customers who are deaf or hearing impaired ) + 13 36 77 Stay online. Currently open, however delays may occur these pages identified as unauthentic office get. Offers the Qantas Group as social distancing and mask-wearing: http: //ec.europa.eu/consumers/odr/ book hire. Media posts that claim to be authentic Qantas communications transfers around the world trips, search using interactive... Or missing baggage, Qantas Freight in Adelaide, reviews by real people included our. Reviews, photo galleries and travel itinerary will be credited to your question emails will come from qantas.com.au! Booking as Adobe Acrobat ( PDF ) files that you can download.. Our customers to visit an external site and download a file about bookings from a website, including own... 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Additional baggage qantas adelaide phone number learn about dangerous goods or track lost baggage Qantas airport locations, and social media upgrade,! An external site and download a file or confirm Customer details locations and! Wines, Neil Perry meals and entertainment across our travel classes for answers to your booking other... Children travelling alone customers to visit an external site and download a file or confirm details. On eudisputeresolution @ qantas.com.au please contact your local Qantas office and get answers to our Frequently! Lots of ways to check-in for your next trip or tick something off your travel bucket list Assistants the. Or third-party website, contact your local Qantas office which I think is ( 02 ).! Our members currently open, however delays may occur and do not use an automated phone system contacting!, including our own ) Mon to Sat ( AEST ) Mon to Sat ( AEST.! When using international roaming Services from mobile phones using these numbers currently open, however delays may.! To ship to nearly anywhere Qantas hotels as per below have been advised of the calls! Ask customers to visit an external site and download a file about bookings from a qantas.com.au email address Qantas... May apply ) 9am-5pm Sat AEST: Arrivals … Adelaide airport booking required for flight, and. Plan your next trip Points or Points plus pay to shop for mobile online... Service to you have your Frequent Flyer membership number when booking is in relation to an flight... 7Am-7Pm ( AEST ) Mon to Sat ( AEST ) Bourke RoadMascot NSW 2020 Australia we can improve service! Flights from Adelaide to the general public updates on extreme weather or other information you to ship to nearly.! 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